Travel Insurance
The Travel Insurance offer provides the opportunity for any BRIDGE BANK GROUP CI cardholder and declared family members to benefit from a comprehensive assistance program during their travels abroad as well as in case of fraudulent use of their BRIDGE BANK GROUP CI bank cards.
ADVANTAGES
A Worldwide Travel Assistance product compatible with Schengen Visas at a very low cost compared to the market,
Possibility to extend travel assistance coverage to immediate family members,
Benefit from the quality services of a worldwide assistance network, composed of highly qualified professionals.
Coverage for fraudulent use of the card.
CHARACTERISTICS
Common characteristics:
Systematic coverage of the entire BBGCI card portfolio,
Effective protection against risks associated with the use of payment cards abroad and in Côte d'Ivoire,
Advantage for cardholders to benefit from a Worldwide Travel Insurance compatible with Schengen Visa,
Assistance for Persons on International Travel:
Multi-trip annual coverage with a maximum duration of 92 consecutive days per trip,
Worldwide Travel Insurance valid for Schengen countries,
Worldwide Coverage, except for the beneficiary's country of residence for Emergency Medical Assistance
Personally protects the BBG cardholder (and declared family members) during trips outside their country of residence through an annual multi-trip insurance policy.
Guarantees the costs associated with medical treatments received abroad and the payment of compensation in case of loss or theft of luggage, passport loss, and other travel documents, etc...
Protection against Fraudulent Use of Cards:
Specific solution for fraud risks shared by all payment cards,
Cardholders will be reimbursed in case of fraudulent use up to the limits proposed in the guarantee,
All monetary losses incurred in the 24 hours preceding the report of loss/theft/unauthorized use will be reimbursed by MAPFRE ASISTENCIA within the proposed limits and according to the contract conditions,
Contract duration
Annual coverage (12 months) for all guarantees associated with bank cards
Insurance premium
Service Billing
| BBGCI Cardholder | Free |
|---|---|
| Immediate family member of a BBGCI staff | 15,000 XOF incl. VAT |
| BBGCI Client Family Member | 35,000 XOF incl. VAT |
Table of BBGCI Travel Assistance Guarantees
Limits in EUROS
| A. Medical and Emergency Assistance | Limits in EUROS |
|---|---|
| Medical expenses and hospitalization abroad | 35,000.00 € Deductible 50€ |
| Emergency medical evacuation | 7,000.00 € |
| Emergency dental care | 300.00 € Deductible 50€ |
| Repatriation of mortal remains | 5,000.00 € |
| Repatriation of a family member traveling with the beneficiary | 2,000.00 € |
| Emergency return home following the death of a close relative | 2,000.00 € |
| Travel of an immediate family member | Round trip tickets plus 85€ per day / max. 850€ for accommodation expenses |
| B. Personal Assistance Services | |
| 24/7 assistance services | Covered |
| Delivery of medicines | 750€ |
| Advance for bail | 1,000 € |
| Legal defense | 2,000 € |
| C. Losses and Theft | |
| Loss abroad of passport, driving license, identity card | 100€ |
| Loss of registered luggage in flight Per baggage Per item |
500€ 250€ 50€ |
| Location and delivery of personal effects | Covered |
Table of fraudulent card usage guarantees.
| A.1. FRAUDULENT USE OF CARDS | |
|---|---|
| Coverage before notification | 24 hours |
| Deductible per claim | 50 |
| Limit per incident | 250 |
| Maximum limit per card | 1000 |
| Maximum number of incidents per card / year | 4 |
| A.2. CASH THEFT AT ATM | |
| Maximum Coverage after cash withdrawal | 1 hour |
| Deductible per claim | 30 |
| Limit per incident | 300 |
| Maximum limit per card / year | 600 |
| Maximum number of incidents per card / year | 2 |
Claim Reporting and Settlement
In the event of an accident, illness, or other incidents, the client must contact MAPFRE's assistance platform, available 24/7:
INTERNATIONAL ASSISTANCE
BRIDGE BANK COTE D´IVOIRE
24 HOURS A DAY
AND
7 DAYS A WEEK
Telephone Number in FRENCH:
+33 4 37 37 28 98
The insurance policy number
The passport or ID card number.
The full name of the person in distress and the main beneficiary.
The reason for the call.
The location where the insured is (hotel/city/address/phone number)
Important email addresses: I. For all direct care files: This email address is being protected from spambots. You need JavaScript enabled to view it.
II. For all reimbursement or compensation files: This email address is being protected from spambots. You need JavaScript enabled to view it.
Medical Assistance: Upon receipt of the assistance request, our operators will guide the client according to the coverage and contact the requested service providers to assist the client. Assistance services will be provided by approved medical providers in each country or the client will be reimbursed when they seek another provider.
Request for Compensation / Reimbursement of Expenses: The client must provide the supporting documents for the expenses (invoices, police report, loss declaration, carrier's loss certificate, etc.) requested by the operator. For some guarantees, MAPFRE ASISTENCIA may ask BBG to provide additional documents.
Documents to Provide
In the event of a claim, the reimbursement request can be submitted to MAPFRE ASISTENCIA or through BBG, the client must provide the following documents to open a file:
| Medical Reimbursement |
|---|
|
Explanatory letter Medical report Original invoices Copy of the passport (identity page plus entry and exit stamps) Bank identity statement (RIB) Client's phone number and address |
| Technical Refund (Baggage Guarantee and Fraudulent Use) |
|---|
|
Explanatory letter Declaration of loss or theft: police, carrier... Original invoice from service provider Card receipt for the stolen/damaged item Card statement showing the debit made for the stolen/damaged item Bank identity statement (RIB) |